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CX Takes Heart Stage for Cisco


October 4th marks the tenth anniversary of CX Day, a day designed to acknowledge and rejoice the crucial significance of the client expertise (CX) and the group and firms that help CX. However someday isn’t sufficient for us at Cisco: we’re on the point of kick off a whole week of CX-related occasions referred to as CX on Tour! We’re extending the celebration to reflect the extraordinary impression CX brings to Cisco and supply larger consciousness round our high precedence: serving to prospects transfer seamlessly from implementation to integration to innovation.

Why is Buyer Expertise essential?

Our prospects are on the coronary heart of all the pieces we do. A seamless, optimistic expertise is vital to our prospects’ journey, from the primary particular person they meet to each ensuing Cisco engagement that follows.

Clients need options to their issues; they need Cisco to ship enterprise outcomes. Our job isn’t completed after they buy a product. Whereas we’re definitely centered on product innovation, our most essential objective is to unravel buyer issues and remodel their expertise with us. Our mission is to ship the very best expertise with our expertise, our providers, and our folks – all through the client’s complete journey.

In every interplay and at each single touchpoint, the client journey must be seamless and exceed all expectations. It begins with how straightforward it’s to purchase, onboard, implement, and undertake the product. It extends to how efficiently prospects obtain their enterprise objectives, whether or not that’s bettering upon their present funding, increasing into a brand new market, or constructing new customer-facing services and products.

We wish our prospects to appreciate the complete worth of their engagements with us. In a multi-cloud world with varied suppliers and software program with ever-expanding options, they want a strategic associate that gives the human contact together with digital innovation.

Cisco CX and DISH Wi-fi

For example, final fall, we introduced a Cisco-DISH partnership that features Cisco CX offering quite a lot of skilled and Enterprise Essential Providers (BCS). However what about outcomes? Satish Sharma, SVP of Service Supply for DISH, famous “The dedication of the Cisco CX staff has made such an enormous distinction.” He added, “When it comes to community design, implementation, and deployment, Cisco has been an amazing strategic associate for DISH” and “key to our success.”

CX On Tour for Clients and Companions Throughout CX Week

We’re excited to supply a digital, on-demand occasion for our prospects and companions which takes them behind the scenes with distinguished engineers, material specialists, and IT executives from Cisco Buyer Expertise (CX) and our associate organizations. This digital buyer occasion offers you entry to roundtable movies, webinars, blogs, and extra.

Right here’s a sampling of what we’ve got deliberate for the week:
• I’m becoming a member of Aaron “AB” Belinfanti, the host of Cisco Tech Beat, on October third: We’ll be discussing the crucial significance of an amazing buyer expertise.
• There’s an interesting roundtable dialogue, “Driving Success Utilizing Buyer Expertise Designed for a Digital World,” that includes thought leaders from Cisco and leaders from the Buyer Expertise Professionals Affiliation (CXPA).
• An insightful fireplace chat with Alistair Wildman, SVP, Buyer Expertise Americas and a distinguished engineer centered on what it takes to supply the most effective expertise on your workers in a hybrid world. And rather more.

CX On Tour For Our Workers

And we all know that the best-in-class buyer experiences begin with our workers and the tradition at Cisco. All Cisco workers are invited to hitch an inner CX Week expertise to have interaction, study, and get impressed by the superb issues we are able to accomplish for our prospects.

To additional help the CX group, Cisco has joined the Buyer Expertise Professionals Affiliation (CXPA), a world group devoted to the development and cultivation of CX. We at the moment are an official sponsor of CX Day – take a look at the superb line up of what CXPA has deliberate.

Buyer expertise is a high precedence for Cisco, and through CX Week, we hope you’ll be a part of us as we rejoice with the worldwide CX group.

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